Shipping policy
Custom Studio and Club Orders
Custom Studio pieces are made to order. We cut, sew and finish each one in our Washington workshop after you order, and the current lead time is shown on every custom listing. Club orders of 8 pieces or more ship together as a set, on the timeline confirmed in your quote.
Ready to Ship
Ready to Ship pieces are already made, and each listing shows how soon it ships. If an order has both Ready to Ship and Custom Studio pieces, we ship everything together once the custom piece is finished. To get a Ready to Ship piece sooner, order it on its own.
Shipping Methods
We ship domestically and internationally using trusted carriers such as USPS, UPS, and DHL. All shipments include tracking. Shipping speed and rates are calculated at checkout based on your location and selected method.
International Shipping
We ship worldwide. Please note that international orders may be subject to customs fees, duties, or VAT charges upon arrival. These fees are the responsibility of the recipient and are not included in our pricing.
Shipping Delays
We are not responsible for delays once a package has been transferred to the carrier. Weather events, customs processing, and carrier backlogs may affect delivery timelines.
Address Accuracy
Please double-check your shipping address before submitting your order. We are not responsible for packages lost due to incorrect addresses provided at checkout.
Returns
Every piece is handcrafted, and many are personalized, so all sales are final. We don't accept returns unless a piece arrives with a defect or a craftsmanship issue. Natural variation in leather tone, grain or texture isn't a defect.
Damaged or Wrong Items
If a piece arrives damaged, defective or different from your order, email help@buckmagnussen.com within 7 days of delivery with your order number and photos. We'll repair, replace or refund it.
Refunds
Approved refunds go back to your original payment method within 5–7 business days.
Exchanges
We do not offer exchanges. Please review product details, customization options, and sizing information carefully before placing your order.
Questions?
If you have questions about a shipment or a return, email us at help@buckmagnussen.com.